Return, Refund & Warranty Policy

Return, Refund & Warranty Policy

Last updated: 23 September 2026

At ELVARA we stand behind every product we sell. This policy follows Egypt's Consumer Protection Law (Law No. 181 of 2018) and its Executive Regulations. Where this policy and the law differ, whichever is better for you applies.

The short version

  • Changed your mind? You have 14 days from delivery to return an item for a full refund, as long as it is still sealed in its original packaging. Once the seal is opened, returns are for manufacturing faults only.
  • A manufacturing fault, damaged in delivery, or the wrong item? You have 30 days from delivery. We replace it or refund you, whichever you choose, and we pay the shipping both ways.
  • Refunds are paid within 7 days of the item reaching us.

1. Changed your mind: 14 days, sealed items only

You may return an item for a full refund within 14 days of delivery. To qualify, the item must be:

  • Unused and in the condition you received it, with every accessory, cable, insert and the original box. You may open the box to look at the item; opening it does not cancel your right.
  • Returned within 14 days of delivery.

Return shipping for a change-of-mind return is paid by the customer, as the law allows.

A change-of-mind return is not possible for:

  • any item whose factory seal has been opened, or a device that has been activated or paired to an account;
  • items that have been worn or used, or damaged while in your hands (Article 41);
  • items made or ordered specially to your own specification (Article 41).

2. Faulty, damaged, or the wrong item: 30 days

Opened or not, if within 30 days of delivery your item:

  • has a manufacturing defect or a hardware malfunction, or
  • arrived damaged in transit, or
  • is not the item you ordered or does not match its description,

contact us and you choose: a replacement of the same item, or a full refund (Article 21). There is no cost to you, and we pay the shipping both ways.

3. After 30 days

A manufacturing defect that appears later is covered by the warranty the law gives you and by the manufacturer's warranty. Contact us with your order number and we will handle it with you. If a device develops the same defect more than twice in its first year, it is replaced with a new one or refunded (Article 24). If you bought Elvara Care, it starts on day 31 after delivery, right after this 30-day period, and runs for the term you chose.

4. What is not covered

  • Damage caused after delivery: drops, impacts, misuse, unauthorised repair, or cosmetic damage
  • Water damage, unless the device is rated for that exposure and the damage is consistent with its rating
  • Normal wear of straps, bands and other consumable accessories

5. How to return an item

  1. Email info@elvaraeg.com or message us on Instagram or TikTok (@elvara_eg) with your order number and a short description. For a faulty item, add photos or a short video.
  2. We reply with a return number (RMA) and instructions. Please wait for the RMA before sending anything, so we can track your return.
  3. We check the item when it arrives and confirm the outcome to you.

6. Refunds

Refunds are paid within 7 days of the item reaching us (Article 40), by the method you paid with. Cash on Delivery orders are refunded by bank transfer or InstaPay, as agreed with you.

7. Elvara Care

Elvara Care is our optional seller warranty for longer periods. It never replaces or reduces your rights under this policy or the law. Its full terms are on the Elvara Care page.

Questions? Email info@elvaraeg.com or message us @elvara_eg.