Contact Us
November: delivery is free on every order, to all 27 governorates, 1–30 November. The delivery fees below apply again from 1 December.
Get in Touch
Have a question about a product, your order, or delivery? We're here to help. Reach out to us and we'll get back to you as soon as possible.
Contact Information
General Inquiries & Orders: info@elvaraeg.com
Live Chat: Tap the chat button at the bottom of any page — the fastest way to reach us
Website: www.elvaraeg.com
Social Media
Follow us and reach out on social media:
Instagram: @elvara_eg
TikTok: @elvara_eg
Facebook: Elvara Egypt
Response Time
We typically respond within 24 hours on business days. For urgent order inquiries, please include your order number in your message.
Frequently Asked Questions
Are your products 100% original?
Yes. Every product sold at ELVARA is 100% original, brand new and sealed in its original packaging. ELVARA is an independent specialist retailer — we are not an authorised dealer or distributor for any brand, and we never claim to be.
How long does delivery take?
Cairo & Giza: 2–3 business days. Alexandria, the Canal cities and the Delta: 2–3 business days. Middle and Upper Egypt: 3–4 business days. Matrouh, the New Valley, Sinai and the Red Sea: up to 5 business days.
How much is shipping?
Shipping is free on orders of 9,999 EGP and above, anywhere in Egypt. Below that it is 80–150 EGP depending on your governorate, and the exact amount is shown at checkout before you confirm. If a discount applies, the free-shipping threshold is measured on the total after the discount.
Can I return a product?
Yes. If you changed your mind, you have 14 days from delivery to return it still sealed in its original box, and we refund you. If it is faulty, damaged or not what you ordered, you have 30 days: we replace it or refund you, whichever you choose, at our cost. See our Refund Policy for full details.
Do the devices you sell have a screen?
Most of them do not. WHOOP, the Amazfit Helio Strap and the Google Fitbit Air are screenless — they have no display, and everything is read in the phone app. We say this on every product page on purpose, so nobody is surprised at the door. The Garmin CIRQA is the exception.
Do you ship outside Egypt?
Currently we deliver within Egypt only.