Return, Refund & Warranty Policy

Return, Refund & Warranty Policy

At ELVARA we stand behind every product we sell. Please read this policy before placing your order.

Everything happens within 14 days

You have 14 days from the day your order is delivered. That is our single promise — one number, for returns, exchanges and device faults alike.

1. Changed your mind — sealed items only

You may return an item for a refund within 14 days of delivery only while it is still sealed. To qualify, the item must be:

  • In its original, unopened, factory-sealed packaging
  • Completely unused, with every accessory, cable and insert present
  • Requested within 14 days of delivery

Once a device has been opened or used it is no longer eligible for a change-of-mind refund. These are personal, skin-contact wearables, and this is standard practice for hygiene reasons.

Return shipping on a change-of-mind return is at the customer's cost.

2. Faulty, damaged, or the wrong item — we fix it

Sealed or opened, if within 14 days of delivery your item:

  • has a manufacturing defect or a hardware malfunction, or
  • arrived damaged in transit, or
  • is not the item you ordered

… contact us and we will repair or replace it at no cost to you, and we cover the return shipping. If we are unable to repair or replace it, we will refund you in full.

3. What is not covered

  • Physical damage, misuse, unauthorised repair, or cosmetic damage
  • Water damage, unless the device is explicitly rated for that exposure and the damage is consistent with its rating
  • Normal wear of straps, bands and other consumable accessories
  • Any device that has been opened or used, where the request is a change of mind (see section 1)
  • Any request made after the 14-day window (see section 5)

4. How to request a return

  1. Email info@elvaraeg.com within 14 days of delivery with your order number, a short description, and photos or a video if the item is faulty
  2. We will issue you an RMA number and return instructions
  3. Please do not ship anything back before you have an RMA number — unannounced returns cannot be tracked or processed

Refunds

Once we have received and inspected the item, approved refunds are processed within 7–10 business days. Cash on Delivery orders are refunded by bank transfer or InstaPay, as agreed with you.

5. After the 14 days

This policy does not affect your statutory rights under the Egyptian Consumer Protection Law. If you believe your device has a manufacturing defect after the 14-day window has passed, email us at info@elvaraeg.com with your order number and we will review your case individually.

Questions? Reach us at info@elvaraeg.com or on social media @elvara_eg.