Get in Touch

Have a question about a product, your order, or delivery? We're here to help. Reach out and we'll get back to you as soon as possible.

Contact Information

General Inquiries & Orders: info@elvaraeg.com
Billing & Invoices: info@elvaraeg.com
Website: www.elvaraeg.com

Social Media

Follow us and reach out on social media:
Instagram: @elvara_eg
TikTok: @elvara_eg
Facebook: Elvaraeg

Response Time

We typically respond within 24 hours on business days. For urgent order inquiries, please include your order number in your message.

Frequently Asked Questions

Are your products original?
Yes. Every product sold by ELVARA is 100% original and brand new in sealed packaging, and we log the serial number of every device we ship.

How long does delivery take?
Cairo & Giza: 24–48 hours. Alexandria, Canal and Delta governorates: 48–72 hours. Central and Upper Egypt: 72–96 hours. Touristic and remote areas: up to 120 hours. The full zone-by-zone table is in our Shipping Policy.

Can I return a product?
You have 14 days from delivery. A sealed, unopened item can be returned for a refund. If an item is faulty, arrived damaged, or is the wrong item, we repair or replace it within the same 14 days — opened or not. See our Return, Refund & Warranty Policy for full details.

How do I pay?
Cash on Delivery or InstaPay transfer. You see the product in front of you before you pay.

Do you ship outside Egypt?
Currently we deliver within Egypt only.